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If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.

Returns must be made within 14 days from date of purchase.
Damaged items must be returned together with their original box and receipt.
Items bought from TEND ME or promotional events (e.g. Anniversary, MyCyberSale or X'MAS) are not eligible for return and exchange.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.

Your return item will be assigned to a courier of our choosing.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)?
You can choose to have either a prorated refund ( if order has applied promotion code ) to your TEND ME Account or bank account ( within 1-3 working days)

What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process.

How long will it take to receive my refund/new item(s)?
Please allow a minimum of 7 working days from the date we receive your return package.

Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term.